Faster certification
The CAE system is progressing, and we keep working to speed up certification and make balances available as soon as possible.
Reviews · Payments · Transparency
Questions about payments from Ciclogreen?
We understand the frustration of seeing a reward still pending after carpooling. We want to explain what happens to that balance and the steps CAEs go through.
Read the answer nowThe direct answer
Why can't I redeem my balance?
Because the balance pending certification still relates to journeys whose energy savings are being processed. It differs from the available balance, which can be redeemed when it meets the app's conditions, including the €10 minimum.
Your balance from 2026 journeys does not disappear when it becomes “pending certification”. We know waiting can be disappointing when you have already made the journeys. That is why we explain the process here and avoid giving a redemption date we cannot yet confirm.
See the CicloBono conditions too
We listen to you to
keep improving
At Ciclogreen, carpooling generates energy savings that first appear as a pending balance. Before you can redeem it, the journeys must be verified and the CAE must be issued and sold. You may therefore have redeemed a balance before and have a pending balance now: each period follows its own certification process.
★★★☆☆
“At first I was able to redeem €15 for Amazon (this app uses online gift cards, not money paid into your bank account). Now I have over €250 accumulated, waiting for the ministry to approve and verify everything. Three stars for now. If they pay, I'll give five.”
★★☆☆☆
“it stays pending… a shame because the app has potential”
These reviews show us that we need to explain the process and timescales better. Pending balances are not lost: they remain generated balances awaiting certification. We are improving the information so you can always know the status of your balance.
Commitment and continuity
A system that keeps evolving
Experience and specialised technology
Over 10 years in sustainable mobility underpin technology adapted to the requirements of the Ministry and the CAE system.
Built to grow
CicloBono relies on a platform built to keep running, grow and evolve alongside sustainable mobility for many years.
How your reward progresses
The stages of a certificate of energy savings
The administration takes part in issuing the certificate. The reward is funded by selling it to participants in the CAE system; the Ministry does not pay directly for each gift card.
Ciclogreen prepares and tracks the files and can ask about their status. Verification and the administrative decision are the responsibility of other parties. Our income linked to these journeys also depends on the CAE being certified and sold.
Read the official explanation of the CAE system- 1
We record your journeys
We gather the necessary data and check that the journeys meet the CicloBono conditions.
- 2
The savings are verified
An accredited verifier examines the file and the calculated energy savings.
- 3
The CAE is issued
The authorised party submits the application and the competent regional administrator decides on issuance.
- 4
Redemption becomes available
Once the CAE has been registered and sold, the validated balance may become available under the programme conditions.
User reviews
What they also appreciate about Ciclogreen
The wait to redeem balances from journeys subject to CAE deserves an explanation. These reviews describe real experiences with the app: rewards already redeemed, shared journeys, challenges and mobility habits.
Rewards redeemed
★★★★★
«It keeps getting better thanks to the updates. I use this app a lot and have redeemed rewards several times. Personally, I'm delighted»
Blanca Zapater
13 Jul 2026 · Google Play
Carpooling and challenges
★★★★★
«I'm using the app to carpool and take part in challenges, and it's great. I recommend it to everyone.»
Ruiz Oviedo
3 Jul 2026 · Google Play
Carpooling incentives
★★★★★
«Very happy with Ciclogreen. Thanks to the energy bonus, the app pays €0.02 per km and the passenger pays nothing. That money is redeemed for gift cards»
CavaIngresos
1 May · App Store
A selection of complete public reviews, translated from Spanish. Experiences are individual and do not guarantee a redemption timescale. You can also read all Google Play reviews and the App Store reviews, including critical ones.
Specific answers
Frequently asked questions about payments and redemptions
How should I interpret an amount shown as pending in the app?
That amount relates to journeys whose savings still need to pass the checks and CAE processing. Seeing it in your account does not mean you can already redeem it; check whether it is pending or available before requesting a reward.
What is the difference between recording a journey and having an available balance?
Recording provides the journey data. To enable redemption of the associated balance, the file review, savings verification and CAE issuance and sale stages must also be completed, in line with the CicloBono conditions.
My balance from 2026 journeys is still pending: is there a confirmed redemption date?
We cannot confirm a date for each journey. Files can take weeks, and their progress depends on documentation, verification, and CAE processing and sale. To find out what can be confirmed for your case, ask the support team for a review.
Who can I ask about a pending payment?
Contact Ciclogreen support to check the status of your journeys. The team gathers and tracks the files, but resolving them also requires an accredited verifier, an obligated or delegated party, and the competent regional administrator.
What should I check in my profile before trying to redeem a reward?
Check that you have completed the CicloBono steps and identity verification. In that section of the app you are asked to scan your DNI or NIE and take a selfie. Also check whether the balance you want to use is shown as available.
I have recorded journeys but my identity is not verified: can I request a gift card?
To redeem journey balances linked to the CAE system, you need to complete identity verification and meet the other programme conditions. You can keep using the app while completing those steps, but recording journeys does not replace this check.
Do new journeys unlock the balance from earlier ones?
Accumulating more kilometres does not automatically release a pending balance. New eligible journeys may generate their own savings pending certification; each journey must pass the relevant checks.
Why does redemption require more steps than journey validation?
Validating a journey is part of the file. Redemption also depends on the savings being verified, the CAE being issued, and its registration and sale being completed. Until then, the associated balance may remain pending.
I have a journey balance and an “Invite a friend” balance: are the redemption conditions the same?
The referral promotion is managed separately from journey balances subject to CAE. If the referral reward meets its conditions and is shown as available, you can redeem it once you reach the €10 minimum indicated in the app. This does not make pending journey balances available.
Can I keep using the app while waiting for a reward?
Yes, you can record shared journeys and use the active features and challenges. If you keep accumulating journey balances subject to CAE, bear in mind that they will also need certification before you can redeem them.
Should I claim my gift card from the Ministry?
The Ministry coordinates the CAE system and does not pay directly for each user's gift card. To ask about a Ciclogreen reward, contact support. The competent regional administrator issues the CAE, and it is sold to obligated or delegated parties.
Does a pending amount in my account mean Ciclogreen has already received that money?
The amount shown in the app does not prove that Ciclogreen has received income for those journeys. Under the CicloBono model, that income depends on the savings being certified and being eligible for sale.
What information should I include when asking about a balance issue?
Before contacting support, check that the journey details are correct and that your CicloBono and identity are verified. Give support your account email and the affected journeys so they can review your case and explain the status they can confirm.
These questions are based on the clarification thread published by Ciclogreen. We have clarified the CAE stages using official information about the system.
Need an answer about your journeys?
Our support team can review your specific case. Provide the email address linked to your account and the affected journeys; do not post personal information in a review.
Contact support